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How to register

If you live in our practice area (see map below) and would like to register with us, please bring your medical card or complete one of our registration forms which are available from the receptionists. To register please visit the practice between 11am and 1pm.

Alternatively you may print off a registration form, fill it out and bring it into the practice:
> Download Registration Form

Please do not leave registering with the practice until you need to see a doctor, as we will not have your previous medical records and this may hinder our ability to treat you appropriately.

To register children 16 and under you are requested to bring with you proof of their place of birth and birth certificate or passport. An adult member of the family can register them by providing the required information and signing the registration application on their behalf.

All children who are under 6 years of age who wish to be registered at the High Green Medical Practice will need to attend a face to face clinical appointment with the practice nurse prior to the child being accepted onto the practices list. The parent, carer, or guardian must bring the child/children with relevant identification of the child including all current medical records including vaccination and immunisation history.

Please contact the practice reception staff to make an appointment to bring in your child(ren) for the preregistration screening with the Practice nurse. If you fail to attend the appointment you child will not be fully registered as a patient at the Practice. If we do not hear from you within 10 days then we will assume you no longer wish to register your child at the practice.


As a patient, you have the right to express preference as to which GP you wish to see. However, if you require an appointment and your preferred GP is not available, you will be offered an appointment with another doctor. If you still wish to see your preferred GP you may have to wait longer.


Re- registration

Patients who have in the past been registered as patients at the practice are able to apply for re- registration by filling in a re- registration form held at reception. Each patients request to re- register at the practice will be assessed on a case by case basis by the practice GP’s taking into account the original reason for the patients removal from the practice list.

High Green surgery map



Area serviced by the surgery:

map of area covered by high green surgery

Types of Appointments

Appointments may be made by telephone using the following number 0115 9423216 or by calling into the Practice and speaking to a receptionist. We operate a book on the day system Monday to Friday and ask Patients to phone in at 8:00am on the day that an appointment is needed. The phone lines can be busy at times so we ask for patients understanding if there is a delay in answering the phones. There are also a number of PRE-BOOKABLE appointments available which can be booked 5 days/ 1 week in advance.

If you are unable to keep an appointment please let us know as soon as possible so that the appointment can be offered to another patient. We do try to run to time, but please be patient if you have to wait - some problems need more than the allotted time.


Triage

In order to ensure that patients are directed to the appropriate healthcare service or person our reception staff will ask questions from patients who request an appointment with the GP, this is in order to direct them to the most appropriate person– GP, Practice Nurse, or other healthcare professional services such as Pharmacy First scheme, NHS Walk-In Centre. Many problems, concerns and questions can be dealt with in this way allowing those patients with a higher priority need to be seen by the GP.

If you prefer not to disclose your medical problem with the receptionist, your privacy will be respected. You will then be offered a routine appointment with the GP of your choice, if available. It should be remembered not all GP's work every day.


Telephone Appointments


The GP’s and Practice Nurse also provide telephone consultations if patients prefer or need to speak to them instead of a face to face appointment. Patients will be given time to call-back to speak with the GP/Nurse usually before morning surgery.

Making an Appointment

Appointments are "book on the day", although we do offer some book in advance appointments (up to 1 week in advance). Appointment slots are for 10 minutes to discuss a single medical problem.

If the Doctor feels unable to deal with all your issues in that slot, they may ask you to return at a later date to deal with any outstanding issues not fully explored.


Urgent Appointments

If there are no appointments left and you need to be seen urgently, you may be advised that the doctor may call you back to discuss your problem and decide the best course of action.


Appointment Reminders

The practice runs a text reminder service. A text message will be sent to your mobile phone the day before your appointment to remind you. To increase the effectiveness of this service reception staff will ask to check your contact details when you book an appointment.

We ask that patients keep us informed of changes of address and contact details.


Cancelling an Appointment

If for any reason you are unable to keep your appointment or no longer need it, please let us know as soon as possible so that it can be re-allocated. Please remember that there is always a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place.


Opening Hours

We offer a range of appointment times to patients over 5 mornings and 5 afternoons/evenings per week.

Reception is open as follows:
Monday - 8am to 7pm
Tuesday - 8am to 8pm
Wednesday - 8am to 7pm
Thursday - 8am to 8pm
Friday - 8am to 7pm


Phone lines can be busy at times so please understand there may be a delay in answering your call.

If you ring the surgery outside of our opening hours your call will be directed to the out of hours service.


Out of hours Emergencies

Please do not call between 6.30pm and 8am unless you are in urgent need of medical advice or treatment. If you do ring the surgery on (0115) 942 3216 the call will be automatically diverted to the Nottingham Emergency Medical Services (NEMS), via NHS Direct, who will deal with your problem.  

NEMs provide duty doctors who are available to deal with medical emergencies from 6:30pm - 8:00am on weekdays and 24 hours at weekends and bank holidays. The PCT is responsible for the out of hours service provided by NEMs for our patients.

Patients with fractures, major injuries or those who have chest pains with suspected heart attack symptoms or those who have collapsed should be taken to the A & E department at Queens Medical Centre.

Procedure

For the first 7 days that you are unable to work through sickness you can complete a self certification form. The form can be obtained by clicking here.

The Surgery does not issue self certification forms.

If you are in hospital, they will provide you with a sick note. They should also include any period necessary after you leave hospital. If necessary, this can be extended by your GP when you return home.

After the first 7 days, you will need a sick note from your GP. If necessary, this can be backdated to ensure continuity of sickness absence so an immediate appointment is not necessary.

When you know the date you are returning to work, we can often give you a 'starting back' note (also known as a 'fit' note or 'return to work' note) on request.

If you want to see your doctor solely to extend a sick note, please check with the receptionist whether an appointment is necessary.

The practice charges for the release of duplicate sick notes; the charge is £5.00 per sick note.


Private Sick Notes

If you want a note to confirm sickness within the first 7 days of absence this will require a private note for which a fee is due.

 

Patients are requested, where possible, to telephone before 10.30am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Urgent Medical Problems

Urgent/Emergency appointment requests made by patients will be seen on the day by the available GP on that day during surgery opening hours.


Out of hours (weekends and night cover)

After 6.30pm on weekdays and other surgery closed times your call to the practice will be forwarded to the out of hours GP service, the call will be automatically diverted to the Nottingham Emergency Medical Services (NEMS), via NHS Direct, who will deal with your problem.  

NEMs provide duty doctors who are available to deal with medical emergencies from 6:30pm - 8:00am on weekdays and 24 hours at weekends and bank holidays.  The PCT is responsible for the out of hours service provided by NEMs for our patients.

  • In the event of an acute collapse or dire emergency, dial 999
  • If you need advice but don't need to speak to a Doctor, NHS DIRECT a 24 hour nurse led advice service is available on 111
  • Alternatively, you may wish to access the NHS "Walk-In-Centre, here you will be able to see an experienced nurse for treatment of minor injuries and illnesses, seven days a week, 7am until 9pm. The Walk In Centre are located at the following locations:
NHS Nottingham
Walk-in Centre
Island Site (next to BBC)
London Road
Nottingham

(This centre is open 7am - 9pm)

Or:

79a Upper Parliament Street
Nottingham

(This centre is open 8am - 8pm)

These are both drop in services and do not run on an appointment system.


Accident and Emergency / 999


Queens Medical Centre

Whatever the day or time, if you or someone else experiences severe chest pains, loss of blood, severe shortness of breath, collapse, or have suspected broken bones, go to your nearest accident and emergency or call 999.

Accident and emergency departments are open 24 hours a day, 365 days a year and can assess serious injuries and provide emergency treatment.

A GP is not appropriately trained to deal with dental problems. This includes toothaches, abscesses and problems experienced after dental treatment. We cannot provide antibiotics as it is necessary to have a full assessment before prescribing such things.

We would therefore suggest patients register with and attend regularly a dentist who can provide appropriate routine and emergency advice. Dentists offer a 24 hour emergency service. Out of normal surgery hours, this service is only for urgent dental treatment that cannot wait until the next working day to be treated.

For emergency dental treatment outside normal working hours, registered patients should contact their dental surgery. Most surgeries have an answering machine message referring you to out-of-hours information.

If there is no message please ring NHS Direct on 0845 46 47, or Contact NEM’s.

If patients are travelling abroad we advise that they visit reception at least 6 weeks prior to travelling to collect a ‘Travel Health Questionnaire’ for completion we request that the questionnaire is completed prior to attending an appointment with the practice nurse. A form needs to be completed for each person travelling

> Download Travel Health Questionnaire.

Please note that there will be a £10 charge per person per travel consultation. If an ACWY certificate is required a charge of £40 will be payable.

The patient must return the completed form 5 days prior to an appointment being booked to allow the form to be reviewed by the practice nurse. The returned form will be reviewed by the practice nurse if there are any queries relating to the information presented on the form the practice nurse will contact the patient for clarification.

If on reviewing the form it is identified that the patient does not require any immunisations prior to travel the practice nurse will contact the patient and inform them of this, if however vaccinations are required the practise nurse will book an appointment for the patient.

The Travel Vaccines given in surgery are:

  • Hepatitis A vaccine for adults and children over 1 year old
  • Typhoid Vaccine for adults and children over 2 years of age
  • Meningitis ACWY for adults and children over 3 years of age
  • Combined Diphtheria, tetanus and polio vaccine

Information about countries and vaccinations required can be found on the links below:

Europe & Russia Europe and Russia   North America North America
         
Central America Central America   South America South America
         
Carribean Carribean   Africa Africa
         
Middle East Middle East   Central Asia Central Asia
         
East Asia East Asia   Australasia Australasia


Your child will be given a development check by the GP at 8 weeks.

There will be the following vaccination schedule offered and recommended for all children to follow. Should there be any concerns about these vaccinations please talk to either the health visitor, Practice Nurse or the Doctor so we can fully satisfy your queries and allow these important protective vaccinations to go ahead.


  Age:   Vaccine   Comment
  2 months
 
  5 in 1 vaccination
  Pneumococcal Vaccination
   Left thigh
   Right thigh
  3 months
  
  5 in 1 vaccination
  Meningitis C Vaccination
   Left thigh
   Right thigh
  4 months
  
  5 in 1 vaccination
  Meningitis C Vaccination
  Pneumococcal Vaccination
   Left thigh (top)
   Right thigh (bottom)
   Right thigh
  12 months   Hib/Meningitis C    Left thigh
  13 months
  
  MMR
  Pneumococcal Vaccination
   Left thigh
   Right thigh
  3 years
  Pre School Booster
  Pertussus/diphtheria/tetanus
  
   Left thigh
  
  4 years   MMR    Left thigh

5 in 1 vaccination = tetanus, diphtheria, Pertussus (whooping cough), Hip and polio MMR = Measles Mumps Rubella (German Measles)

For more information, please click on the following link: http://www.nhs.uk/Planners/vaccinations
NHS Choices

The practice has a system for receiving and returning telephone calls from patients. At least one clinician in the practice is available during some part of the working day to respond to requests from patients.

If you ring the surgery and wish to speak to a GP or the practice nurse, the receptionist will take a message and pass this on to the clinician concerned. They will call you back when they are free. The receptionist will advise you if a particular doctor is off site.

In some instances, the clinician may ask you to make an appointment to come into surgery, because in their opinion a telephone consultation is inappropriate to deal with your problem.

Messages about emergencies are always passed on immediately. But as not all doctors work every day, your message may be passed to another doctor.

If you take medication on a long term basis you can request a repeat prescription in the following ways:

  • By using the print out which you received with your previous prescription, please tick only the medication you need, drop this into the surgery letter box located in reception, or

  • fill in a slip (available from reception) and drop it into the surgery letter box located in reception.

  • By fax – Requests should be sent to the following number 0115 970 4640.
Please note that we do not take verbal requests for repeat medication at reception.

Repeat prescriptions will be available after 2pm, 48 hours after the time of request; it is the patients’ responsibility to allow for this when putting in the request.

Please note we do not accept prescription requests over the telephone except for the elderly or infirm who are housebound.

It is essential that you attend regular medication reviews. If you do not attend these your repeat prescription could be refused until you have attended an appointment with a clinician.


Prescription Collection and Delivery Services are available from local pharmacies, patients must organise this service and then inform the practice staff.

This section of the site provides you with links to other websites that you may find useful. Click on the links at the bottom of the screen to find out more.

Disclaimer Notice: The practice is not responsible for the content or reliability of the linked websites and does not necessarily endorse the views expressed within them. Listing shall not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over availability of the linked pages.


Results of Tests and Investigations

Please call into the surgery, or telephone after 1pm, and you will be given the results, or advised to make an appointment with your doctor.

Please note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if you are advised to do so.

Making a Complaint

High Green Medical Practice aims to give a friendly and professional service to all our patients. However if you have any concerns about any aspect of our service please let us know.

Please speak to whoever you feel comfortable with GP, practice nurse, Practice Manager of any of the reception staff who will happy to help.

In the majority of cases concerns can be resolved quite easily. However if you feel the issues you have raised have not been dealt with in the manner you would wish please put your complaint in writing to the practice manager who will endeavour to:

  • Find out what happened and what went wrong
  • Make it possible for you to discuss the problem
  • Ensure you receive an apology if appropriate
  • Identify what we can do to prevent the same thing happening again

For further guidance on how to make a complaint please download the following form for information:

Please note: Our complaints leaflet is currently being updated.


CCG Complaints Leaflet 2013

   
 
Telephone:
0115 942 3216
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